HP recalls batteries for notebook computers and mobile workstations

Saul Franklin
January 6, 2018

Announced by the the company's consumer arm this week, the recall covers batteries sold with selected laptops over between December 2015 and December 2017. The HP ProBook, HP ZBook, HP x360, HP Envy m6, HP Pavilion x360 laptops are all included on the recall list, and you can check the full list on HP's website. "HP is proactively notifying customers, and will provide replacement battery services for each verified, eligible battery, at no cost".

HP cooperated with government regulatory agencies including the US Consumer Product Safety Commission in organizing the voluntary recall and replacement program for batteries.

FOLLOWING Christmas and new year, but before Valentine's Day, it's time for what is fast becoming another beloved annual tradition - HP recalling some overheating batteries. One person suffered a first-degree burn from the battery and three others had property damage totaling $4,500. The batteries can not be replaced by customers themselves, the recall noted.

If users that do have an affected battery however, HP has advised against removing it manually.

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If you have an HP laptop, you'll want to see if your model is mentioned in the following laptop battery recall notice issued by HP. In some cases, that overheating could cause the batteries to become unstable and catch fire.

"HP's primary concern is for the safety of our customers", the company wrote on its support page.

HP said it was also providing a BIOS update that places the battery in "Battery Safety Mode" so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor. If the latter two are not available on the computer, users can download the fully-loaded battery validation utility program instead.

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