BA passengers right to be hacked off

Randal Sanchez
September 10, 2018

"From 22:58 BST August 21 2018 until 21:45 BST September 5 2018 inclusive, the personal and financial details of customers making or changing bookings on our website [ba.com] and [mobile] app were compromised", the company stated.

British Airways will pay compensation to customers whose data was stolen in a "sophisticated" and "malicious" hacking attack, its boss said Friday.

Consumer advice website MoneySavingExpert says affected customers should first seek advice from their bank, then monitor bank and credit card statements closely for signs of possible fraudulent activity. The airline also reported the incident to the police.

The cybercriminals stole customer data British Airways website and mobile apps.

The breach has been resolved and our website is working normally.

In a further blow, shares in International Airlines Group, the company which owns BA, were down by more than 3% today as furious customers rushed to cancel their credit cards.

This morning, the airline's CEO, Alex Cruz, has formally apologized for what has become a British Airways breach. We will continue to keep our customers updated with the very latest information.

Air Canada has said credit card data was encrypted and protected from a breach but Aeroplan numbers, passport numbers, birth dates, nationalities and countries of residence could have been accessed if users saved them in their account profile.

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"We're extremely sorry for what has happened", Cruz said Friday.

The breach had gone unnoticed for over two weeks - from 11pm on August 21 to September 5.

The airline says personal and financial details of customers making bookings over the period were compromised.

He said any customers who lose out financially will be compensated by the airline.

Customers' banking information was compromised, but no travel information.

He said: "On the positive side, companies are highly incented to improve the level of security monitoring they perform".

Some 75,000 passengers were left stranded after a glitch forced the airline to cancel almost 726 flights over three days. "I'd rather fly easyJet - at least they don't pretend to be anything more than a budget airline and the cabin crew smile!" It's the latest public relations problem for the airline, and follows a power surge past year at its control center near London's Heathrow International Airport that disrupted flights and stranded tens of thousands of passengers.

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